The third generation is to take it one more level in solving the key issue in healthcare, which is that the consumer doesn’t know what things cost and the merchant - the healthcare provider - literally has no guarantee that they’ll ever get paid. It’s enabling that workflow to occur any time well in advance, on any device, with the right kind of smarts embedded into it. It’s not just about replacing the electronic clipboard. We’ve always focused on predictive analytics way beyond just the data capture, how that can streamline the billing process and ultimately make that experience good for both the consumer as well the healthcare provider.Īs patients become a significant source of revenue for provider because of health plans with high deductibles, there’s a real pain around collecting patient responsible dollars in a streamlined, easy manner that both educates the consumer as well as makes it easy for that transaction to occur. That type of innovation was a second generation. Being able to read information and ensure that we’ve got a good capture, just like your banking apps do when you scan a check, for example.
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Baked in there were some really cool innovations, such as enabling the patient to take a picture of their driver’s license to validate their identity or to take a photo of their insurance card.
The second generation of the evolution focuses not just on doing it in the clinic, but enabling people to do it on any device, any time, with a mobile-first kind of a strategy. The more you enable patients to be able to do it in advance, the better. We’ve always believed that’s just a starting point. Maybe a kiosk, maybe a tablet, and having folks, when they come into the clinic, be able to use electronic mechanisms in terms of the data capture. To what degree is healthcare still using clipboards and badly designed paper forms instead of electronic systems for collecting check-in and billing information?Īs we look at how the industry has evolved, the first generation of solutions effectively came up with electronic ways to change these forms from paper-based to an electronic clipboard. We are all about taking friction out of the payment process through an integrated solution that meets the needs of large health systems all the way to the smallest of the healthcare practices. Sphere is a payments company that, across multiple industries, streamlines the payment process for consumers and in healthcare in particular. Rajesh Voddiraju, MS is founder and group president of Health IPass, a Sphere Company of Oak Brook, IL.
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